Claims Policy
Claims Policy
Last updated: 01/08/2025
Channels to claim:
Email: support@ccicyber.com
Web form: ccicyber.com
1. Objective
Provide a clear and free procedure for clients and users to submit complaints or suggestions about our services or care.
2. Who can claim
Any client, prospect, or user of the site. Claims are accepted on behalf of third parties with authorization.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
3. How to file the claim
Includes: name, contact email, description of the events, relevant dates, documents, and the solution you are requesting.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
4. Deadlines and Stages
Acknowledgment of receipt within 2–5 business days.
Internal investigation and, if applicable, request for additional information.
Reasoned response within 15–30 business days from the acknowledgment. If the case is complex, we will inform you of the extension and its reason.
Review/Appeal: you can request a review by a different responsible party within 10 business days from the response.
External channels: we will inform you of competent bodies (consumer or data protection, as applicable).
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
5. Principles
Free of charge, confidentiality, respectful treatment, resolution within a reasonable time, absence of retaliation, and registration for continuous improvement.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
6. Data protection
Your data will be processed in accordance with the Privacy Policy; only to manage the claim.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
7. Your rights
You can exercise access, rectification, deletion, opposition, limitation, portability
and withdraw consent by writing to support@ccicyber.com with the subject
“Data protection rights.” If you are not satisfied, you can file a complaint with your
supervisory authority.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.
Identification and contact: name, email.
Case details: information about the scam, amounts, dates, screenshots, contracts, wallet/IBAN/exchange involved, communications with third parties.
Transactional data: payments, budgets, and billing (if applicable).
Technical data: IP, device/browser, pages visited, cookies or similar technologies.
Communication preferences and support records.